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Bible Verse Of The Day

Contact Us – Customer Service

Contact Us - Customer Service

Our Core Values

  • Ethical Behaviors: We will demonstrate honesty, integrity, and respect.
  • Outstanding Customer Service: We will meet or exceed customer expectations to create “raving fans.”
  • Excellence: We will ensure the “right” people are doing the “right” things in the “right” way.
  • Valuing Employees: We will be an “employer of choice” for our employees and prospective employees.
  • Success: We will grow and be profitable, as a means of ensuring that our principles and business objectives are met.

Customer Service

Building for the Future

AZ Fire Water’s Keys to Customer Satisfaction

Timeliness to Appointments
  • Be reliable and always keep appointments. Be sure that you and your crews arrive at the scheduled time.
  • If an emergency situation prevents you from keeping an appointment, be sure to contact the customer as early as possible to reschedule.
  • Make sure you have multiple contact numbers for the property owner/manager (i.e., home, cell, work) to effectively communicate with him or her.
  • Take steps to ensure sub-contractors are following these steps as well.
Timely Completion of Work
  • Provide the customer with an estimated Job completion date.
  • Monitor your work, the crews and subcontractors to ensure completion is on target.
  • Communicate any delays to the customer promptly, and provide reasons for any unavoidable delays.
Professionalism of Work Crews
  • Dress appropriately, including shirts with our company logo and your CrimShield badge.
  • Always communicate professionally, including those times when the customer may be confrontational.
  • Ensure offensive language is never used by you, your staff, or by any company representing you.
  • Never engage in personal-related discussions that could be misinterpreted; keep the focus on business.
  • Never smoke, drink alcohol, or engage in other activities that may be seen as offensive or unprofessional by the customer.
  • Use public restrooms versus the customer’s bathroom.
Quality of Repairs
  • Make sure you discuss the repairs with the customer prior to starting the job so you will know their expectations and can address any questions or discrepancies in advance.
  • Quality is of utmost importance; do not take short-cuts if it will result in inferior repairs.
  • Closely oversee sub-contractors as they may not be as focused on quality service as AZFW.
Quality of Service
  • Promptly address any customer concerns about the work performed.
  • Keep the job site clean; thoroughly clean up after completion of the job.
  • Talk with the customer throughout the job to ensure the work is meeting his/her expectations; you do not want to learn of issues at the end of the job.
  • Strive to leave a lasting impression of the utmost professionalism.
Building for the Future
  • Our customer service has direct impact on a customer’s impression of the Insurance Company and/or Management Company we are representing.
  • Our Goal is to Exceed Expectations.
  • We must build for the Future, one Job at a time.