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Bible Verse Of The Day

Contact Us – Customer Service

Contact Us - Customer Service
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Our Core Values – P.A.C.T.

  • Positive Attitude – A Positive Attitude leads to Success and Happiness as a positive attitude helps you to cope more easily with the daily challenges of life we all face.
  • Accountability – When you are personally accountable, you stop assigning blame and making excuses. Being Accountable allows others to trust your commitments and intentions.
  • Compassionate – Compassionate means feeling or showing sympathy and concern for others accompanied by a strong desire to help alleviate the suffering. For AZFW, that means, from the time a call comes in until the day we receive the COC, each person along the way needs to demonstrate genuine caring by appreciating and understanding that what we are doing is more than work, we are Restoring Lives and Normalcy at a very chaotic and confusing time. We will treat EVERYONE with the kindness you would show your friends and family.
  • Take Initiative – Taking Initiative means you Think as a Team Member, NOT an Employee. Each Success of the Company is YOURS as well. People who take Initiative do not Stand Around, instead they Stand Out. Taking Initiative means doing more than is required of you. You become Exceptional!

Customer Service

Building for the Future

AZ Fire Water’s Keys to Customer Satisfaction

Timeliness to Appointments
  • Be reliable and always keep appointments. Be sure that you and your crews arrive at the scheduled time.
  • If an emergency situation prevents you from keeping an appointment, be sure to contact the customer as early as possible to reschedule.
  • Make sure you have multiple contact numbers for the property owner/manager (i.e., home, cell, work) to effectively communicate with him or her.
  • Take steps to ensure sub-contractors are following these steps as well.
Timely Completion of Work
  • Provide the customer with an estimated Job completion date.
  • Monitor your work, the crews and subcontractors to ensure completion is on target.
  • Communicate any delays to the customer promptly, and provide reasons for any unavoidable delays.
Professionalism of Work Crews
  • Dress appropriately, including shirts with our company logo and your CrimShield badge.
  • Always communicate professionally, including those times when the customer may be confrontational.
  • Ensure offensive language is never used by you, your staff, or by any company representing you.
  • Never engage in personal-related discussions that could be misinterpreted; keep the focus on business.
  • Never smoke, drink alcohol, or engage in other activities that may be seen as offensive or unprofessional by the customer.
  • Use public restrooms versus the customer’s bathroom.
Quality of Repairs
  • Make sure you discuss the repairs with the customer prior to starting the job so you will know their expectations and can address any questions or discrepancies in advance.
  • Quality is of utmost importance; do not take short-cuts if it will result in inferior repairs.
  • Closely oversee sub-contractors as they may not be as focused on quality service as AZFW.
Quality of Service
  • Promptly address any customer concerns about the work performed.
  • Keep the job site clean; thoroughly clean up after completion of the job.
  • Talk with the customer throughout the job to ensure the work is meeting his/her expectations; you do not want to learn of issues at the end of the job.
  • Strive to leave a lasting impression of the utmost professionalism.
Building for the Future
  • Our customer service has direct impact on a customer’s impression of the Insurance Company and/or Management Company we are representing.
  • Our Goal is to Exceed Expectations.
  • We must build for the Future, one Job at a time.

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